Shipping and Delivery – SP Acrylics

This shipping and delivery policy applies to all orders placed through the SP Acrylics website.

1. Order Processing

1. Orders are processed once payment has been received in full.

2. SP Acrylics strives to process orders as quickly as possible.

3. Orders placed on weekends or holidays will be processed on the next business day.

 

2. Delivery Times

1. Stated delivery times are indicative and may vary.

2. Standard products are typically shipped within a few business days.

3. Personalized or custom-made products may have a longer processing time.

4. SP Acrylics is not liable for delays caused by carriers or circumstances beyond its control.

 

3. Shipping Methods

1. Shipping is handled by carriers chosen by SP Acrylics.

2. SP Acrylics determines the most suitable shipping method unless otherwise agreed upon.

3. If possible, the customer will receive a shipping confirmation with tracking information.

 

4. Shipping Costs

1. Shipping costs are clearly stated during the checkout process.

2. Any additional costs, such as import duties or taxes for international shipments, are the responsibility of the customer.

 

5. Delivery

1. Delivery takes place at the address provided by the customer.

2. The customer is responsible for entering the correct delivery address.

3. If an order cannot be delivered due to an incorrect address or the customer’s absence, additional costs may be charged.

 

6. Damage or Loss During Transit

1. If an order arrives damaged or is not received, the customer must report this to SP Acrylics within 48 hours of delivery.

2. SP Acrylics will work with the customer and the carrier to find an appropriate solution.

 

7. Transfer of Risk

1. The risk of damage or loss of products transfers to the customer at the time of delivery.

2. If delivery takes place via a carrier, the moment of drop-off counts as delivery.

 

8. Unclaimed or Returned Shipments

1. If a shipment is returned because it was not picked up or was refused, SP Acrylics reserves the right to deduct the shipping costs incurred from any refund.

 

9. Contact

For questions about shipping and delivery, you can contact SP Acrylics using the contact details provided on the website.