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Quality Policy – SP Acrylics

At SP Acrylics, quality is at the heart of everything we do. We strive to deliver high-quality acrylic products and Pokémon-related items that meet our customers’ expectations.

1. Product Quality

  1. All SP Acrylics products are carefully designed, produced, and inspected.
  2. We use high-quality materials to ensure durability and a clean finish.
  3. Since many products are handmade, small variations may occur. This is considered part of the product’s unique character and is not classified as a defect.

 

2. Inspection and Packaging

  1. Every product is checked for visible defects before shipping.
  2. Products are carefully packaged to prevent damage during transport as much as possible.

 

3. Expectations and Usage

  1. Product images and descriptions on the website are as accurate as possible but serve as an indication.
  2. The customer is responsible for the correct and careful use of the product.
  3. Damage caused by improper use, dropping, or exposure to extreme heat or moisture is not the responsibility of SP Acrylics.

 

4. Quality Complaints

  1. If a customer is not satisfied with the quality of a received product, this must be reported within 48 hours of receipt.
  2. The report should preferably include a clear description and photos of the issue.
  3. SP Acrylics will assess the complaint and, if justified, provide an appropriate solution such as a replacement or refund.

 

5. Limitations

  1. Small scratches, air bubbles, or minimal deviations inherent to acrylic production are not considered quality defects.
  2. Custom-made or personalized products are only assessed for manufacturing errors.

 

6. Continuous Improvement

  1. SP Acrylics strives for continuous improvement of products and processes and is open to customer feedback to further optimize quality.

7. Contact

For questions or comments regarding this quality policy, you can contact SP Acrylics using the contact details on the website.