Frequently Asked Questions (FAQ) – SP Acrylics

Below you’ll find answers to the most frequently asked questions about SP Acrylics, our products, and orders.

1. What does SP Acrylics sell?

SP Acrylics sells acrylic products and Pokémon-related items. Many of our products are handmade and unique.

2. Are your Pokémon products officially licensed?

No. Unless explicitly stated otherwise, our Pokémon-related products are fan-made. SP Acrylics is not affiliated with or endorsed by The Pokémon Company, Nintendo, or Game Freak.

3. What is the delivery time for my order?

Delivery times are indicative. Standard products are typically shipped within a few business days. Personalized or custom-made products may have a longer processing time.

4. What are the shipping costs?

Shipping costs are clearly displayed during checkout. Any additional costs for international shipments are the responsibility of the customer.

5. Can I return my order?

Yes, consumers have the right to return their order within 14 days of receipt, unless it is a personalized or custom-made product. Please refer to our refund policy for more information.

6. Can I return personalized products?

No. Personalized or specially custom-made products are excluded from the right of withdrawal.

7. What should I do if my product arrives damaged?

Please contact us within 48 hours of receipt and send clear photos of the damage. We will then work with you to find a suitable solution.

8. What if my order hasn’t arrived?

Please contact us if your order has not been received within the expected delivery time. We will investigate this in consultation with the carrier.

9. How can I contact SP Acrylics?

You can contact us using the contact details listed on our website.

10. How do I maintain acrylic products?

Acrylic products are best cleaned with a soft cloth. Avoid abrasive materials and aggressive cleaning agents.

11. Can I cancel an order?

Orders can only be canceled as long as they have not yet been processed or shipped. Personalized orders cannot be canceled.

12. Do you offer a warranty on products?

We stand behind the quality of our products. If there is a manufacturing defect, please contact us promptly so we can assess the situation.